SureStay by Best Western Brownsville

I wish I could have given this place at least 4 stars….but this place smells!! The whole hotel has a very bad damp odor!!! I stayed at this place on 10/11/25 I was initially given a room on the first floor, the smell was very strong and it was missing a mini fridge. I asked to get the room changed since I needed the fridge, and I was given a room on the second floor. The smell in this room was not as strong but it still smelled. Towels could definitely be better as well. They were not soft at all and felt rough. I’m giving this place 3 stars because breakfast was ok and young lady at front desk was very nice upon check in. And location is great. This hotel seriously needs to consider figuring out how to get the smell out. Makes me wonder if there might be mold!

I recently stayed at this hotel and found it to be a mixed experience. On the positive side, the location is great—close to shops, restaurants, and main roads, which made getting around very easy. Parking was also convenient with plenty of space available, which is always appreciated. However, there were several issues that took away from the overall experience. Upon check-in, the hotel clerk was not particularly welcoming or helpful, which set the tone for the stay. My husband and I were initially assigned a room where the door latch would randomly lock from the inside, preventing us from entering. The hotel clerk tried getting it to work, but we were not having that. We immediately asked for another room because we did not want to keep dealing with that during our stay. Noise was another major issue. Both employees and other guests were loud during early morning hours, making it hard to get a good night's sleep. You’d expect some level of noise in a hotel, but this felt excessive and unmanaged. Lastly, the breakfast was very underwhelming. There were no hot options—just cereal, muffins, and some beverages. No eggs, no protein, nothing substantial, which was disappointing for what’s advertised as a complimentary breakfast. Overall, while the location and parking were definite pluses, the lack of customer service, noisy environment, and poor breakfast offerings made the stay less enjoyable than it could have been. Ultimately, you get what you pay for. If you want a better experience, be ready to book at another hotel with a higher price tag.

The staff were polite and helpful. The room was on the ground floor and had a musty smell. Comfortable bed. Located beside the housekeeping laundry room. The noise in the middle of the night came from the lobby area. The breakfast was good, nothing special.

Warning They take extra deposits on your credit cards if you don’t check you will never know! When you never receive your deposit You call them. They tell you they released your deposit but they never do It’s going on a month and I still haven’t received 600 deposit. Shady way of doing business. They expect for the client not to check and not to call. I have stayed in hotels 95 percent of the time because of work. This hotel is the only hotel I have had issues in 20 years of my career BEWARE

I reserved the room in advance and the check-in process was flawless. The hotel is perfectly located, and parking was always available and very convenient. There’s a side entrance that allows quick access to the rooms, which is a nice touch. The room itself had an older style but was clean and well-maintained. The air conditioning was a bit noisy. Breakfast was simple with limited options, but acceptable for a hotel in this category. Unfortunately, the pool was not open and appeared to be poorly maintained. It was convenient to have a fridge and microwave available in the room